7 Secret insights about Pet Parents
Pet Owners: Secret Insights of pet parents in India Sherlock AI embarks on a cute mission this time. It identifies people who have pets in Mumbai & Pune and understands
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How FMCG businesses Leverage AI
We got an overwhelming response to our last post and a lot of our readers were curious to know how FMCG companies are leveraging their business through AI. Taking a cue, in this post we talk about how FMCG companies are increasingly utilizing AI in their work, the ‘hows’ of it are equally interesting. Easily available big data aids in reduction of computing power costs, and hence AI proves beneficial for the FMCG industry. There are a lot of arenas in which AI comes handy such as personalization of interaction with customers, recommendations and assistance in shopping, managing the supply chain or logistics, churn and demand prediction, price optimization, promotions, and many more.
How the above stated results are achieved depends on the organization using them. Organizations have the option of staffing a data scientist full-time. This is not a cheap option as really good data scientists are hard to come by and also comes with a big price tag (fee). Moreover, a great AI-model is not built overnight but takes time and patience. The other option is to use AI algorithm tools from the retail industry which can also be applied to the FMCG industry. This is easier said than done and this model may be a letdown, as small mistakes by the AI model can lead to big problems. But fret not as there is another option which calls for use of tech that is specific for the FMCG industry.
Personalize customer experience and enhance sales: The role of salespeople of a company requires them to build relationships with customers as well as do quite a bit of the planning and paperwork. Much of the paperwork and analysis-based work is repetitive in nature. On the other level, they also need to build a strong relationship with the customers who like to be heard and this is what helps in meeting the actual sales goals for these salespeople and for the company. AI-powered tools can thus come handy in sales forecasting as well as targeting while the actual sales performance can also be enhanced by automating those jobs that are repetitive. Personalized recommendations on e-commerce portals or newsletters etc can also help increase the sales. To optimize operations, an automated recommendation system can help salespeople in targeting specific customers and that too in the right manner. This combination of sales skills along with automation helps retain customers and drive up sales in an unprecedented manner.
Supply Chain management: Managing the supply chain efficiently is again an area where AI is immensely helpful. The whole process involves taking the product from the supplier and delivering it to the customer using tech, people, information, logistics etc. All such decisions are made on the basis of information shared across all outlets of the organization using real-time data. Errors in sharing such information cause issues such as stock unavailability, delays, wastage, etc resulting in severe losses. AI also considers historical data which includes the buying/behaviour patterns of the customer during months or days of the year along with real-time data such as changing weather. When historical and current data are combined, AI systems predict demand quite accurately. These predictions help FMCG businesses in reducing errors in the supply chain and also help in inventory management. Loss of saltes due to the product being ‘out-of-stock’ can be avoided.
Price optimization: The price-competitive FMCG industry sees similar products which can be availed from different brands at different prices. The prices of these products vary due to the quality of ingredients the products are made of. Not all customers choose a product according to the ingredient quality but many look at and decide on the price the product is offered at. Optimal pricing is arrived at by evaluating the demand, the available stocks, and trends of the market. AI can help arrive at optimal pricing. ML collects pricing of other such products available in the market currently, and their availability, demand etc. All this data is analyzed to arrive at a viable pricing strategy.
How do you ensure repeat customers and what strategies do you apply to expand your consumer base? What are some interesting facts and trends about your customers that you have observed through your work?
If you would like to know more about how AI can help you grow your business do subscribe to our newsletter and drop in a mail at contactus@infiniteanalytics.com
7 mind-boggling insights from Consumer Electronics Store footfalls
What is the brand which comes to people's mind when they think about purchasing consumer electronics- is it Reliance Digital Retail Ltd.? Has Xiaomi Technology finally positioned itself as a premium brand? What is common between multi-brand electronic retailers and the people who visit them? What is consumer mindset of someone who wants to purchase consumer electronics and what other places these people go to and what are their brand affinities like?
Sherlock AI (powered by Infinite Analytics) looks into all the people who visited consumer electronics stores in the month of October and connects the dots. Take a 3 minute journey and understand consumer mindset of electronics buyers analytically!
Gold: Dhanteras Dhamaka leading to 125% footfall surge
Did you know that jewelry stores’ visitation went up by 125% during the Dhanteras weekend? Sherlock AI analyzed all consumers who visited jewelry stores pan-India and revealed that though typical weekend footfall surges in Jewelry shops is around 16%, the Dhanteras weekend contributed to a whopping 125% surge! WHOA!
Indians have always preferred gold as an asset class and an investment vehicle. With Dhanteras being among the most auspicious occasions to buy gold, Indians did indeed flock to the ‘market’ to buy gold.
